Frequently Asked Questions

Everything you need to know about SkinVaults

General Questions

Safety & Security

Features & Functionality

Pro Subscription

Discord Integration

Account & Data

Technical & Support

Still Have Questions?

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General Questions

What is SkinVaults?

Is SkinVaults free to use?

Do I need to create an account?

What platforms does SkinVaults support?

Safety & Security

Is SkinVaults safe?

Can SkinVaults access my Steam account?

Does SkinVaults store my Steam password?

Is SkinVaults a gambling site?

Does SkinVaults buy or sell skins?

Is SkinVaults a trading platform?

Features & Functionality

What features does SkinVaults offer?

How accurate are the prices?

How does the wishlist work?

What is the compare feature?

What are Faceit statistics?

How does the community chat work?

Pro Subscription

What is Pro and what does it include?

How much does Pro cost?

Is there a new user bonus?

Does Pro auto-renew?

Can I get a refund?

What are consumables?

Discord Integration

How does Discord integration work?

What Discord bot commands are available?

How do price alerts work?

Can I use the Discord bot without connecting my account?

Account & Data

What data does SkinVaults collect?

Where is my data stored?

Can I delete my data?

How do I disconnect my Discord account?

What happens if I'm banned?

Technical & Support

Why are prices not updating?

Hoe werkt de Inventory Cache?

Why can't I see my inventory?

Why aren't my Faceit statistics showing?

How do I contact support?

The website is slow or not loading. What should I do?

Can I use SkinVaults on mobile?

Still Have Questions?